Rentanoo app terms of use and sale

1. Publisher

RENTANOO SASU, registered with the Trade and Companies Register (RCS) of Saint-Pierre, La Réunion, under no. 100 000 926, with its registered office at 38 chemin de la Source, 97416 Saint-Leu, La Réunion (France). Operations are carried out locally in Nosy Be (Madagascar).

Contact: WhatsApp +261 37 34 379 12 or e-mail support@rentanoo.com.

2. Purpose

The app lets you book, in Nosy Be (Madagascar), taxi-boat crossings (shared or private), excursions and restaurant tables offered by local providers. Rentanoo acts as an intermediary: the service itself is performed by the local provider.

3. Account

An account is required to book. It is created with an e-mail address or through Apple or Google. You are responsible for the accuracy of the information you provide (in particular your first name and phone number, which the provider uses to reach you) and for keeping your access confidential. You can delete your account at any time: see Delete your account.

4. Booking

A booking has three steps: (1) you send a request (date, time, number of people, optional message); (2) the provider accepts or declines it, and may suggest another time; (3) once accepted, you pay online and the booking is confirmed. Until it is paid, the booking is not guaranteed.

5. Prices

Prices are shown in euros, including all taxes and fees, before payment; the equivalent in ariary is given for information only. The applicable price is the one shown at the time of payment.

6. Payment

Payment is made online by card, through Stripe. Rentanoo never sees or stores your card number. For taxi-boats, the price is paid in full online. For other services, the amount payable online and any balance payable on site are shown before payment.

7. Shared taxi-boat: refund as the boat fills up

On a shared crossing, the price per person goes down as the boat fills up. You pay the price shown when you book; if other passengers then book the same departure, the difference is automatically refunded to your card after departure.

8. Cancellation and refund

Cancellations and refunds follow our cancellation and refund policy (in French), which prevails. If the provider declines or cannot honour a booking you have already paid, you are refunded.

9. Weather and rough sea

Safety comes first: if the weather or sea conditions do not allow the crossing or the trip to take place, the provider or Rentanoo may postpone it. If no new date suits you, you are refunded under the cancellation policy (force majeure).

10. Liability

Rentanoo connects you with providers, forwards requests, collects payment and follows up on your booking. The service (crossing, excursion, meal) is performed under the responsibility of the local provider, who remains responsible for their activity, their equipment and compliance with the applicable rules. You agree to follow the provider's safety instructions and to be at the agreed place on time.

11. Reviews

After a service, you can post a review, with an optional photo. Reviews must reflect a genuine experience, remain courteous and must not contain abusive, discriminatory or defamatory content, third parties' personal data or advertising. Rentanoo may refuse or remove a review that breaks these rules. You can ask for your review to be removed at any time. By posting, you allow Rentanoo to display your review (and its photo) in the app and on rentanoo.com.

12. Partner area

Partner providers access a dedicated area through a personal link, which lets them answer requests and follow their departures and amounts. This link is strictly personal and must not be shared; Rentanoo may revoke it. Customer data shown there may only be used to perform the booking.

13. Personal data

See the app privacy policy.

14. Governing law and disputes

These terms are governed by French law. If there is a problem, please contact us first: WhatsApp +261 37 34 379 12 or e-mail support@rentanoo.com; we always look for an amicable solution. If you are a consumer, you may use a consumer mediator free of charge; their contact details are available on request. You may also use the European online dispute resolution platform or bring the matter before the competent court.